Thousands of homes were damaged from devastating flood waters when Hurricane Harvey hit the Houston area in August 2017. After the flood waters receded, residents returned to their homes to assess the damage and determine their next steps.
2017 NAHB Remodelers Chair Dan Bawden, president of Legal Eagle Contractors in Houston, has some answers to homeowners’ frequently asked questions.
Call your homeowner’s insurance company or your mortgage company. They can tell you how to contact your flood insurance company – and you should contact them as soon as you can.
No. Interview remodelers now, pick one and ask to get on his or her list. An accurate estimate for repairs cannot be given until the tearout/dryout stages are complete.
Document all damaged surfaces and contents before you do any remediation.
You cannot take too many photos. Specifically, take pictures of the water level at is highest (or the high-water line), both inside in all rooms, and outside your home. Take photos of damaged furniture, where the water line got to on all appliances, including the washer, dryer and water heater. Document what floor material you have in each room. Take photos of all lower cabinets and document the type of countertop each has. Take pictures of your vehicles and any flooded outdoor structures.
If you can cut the carpet into small pieces and lug it out to the curb yourself, do so. Do the same with soggy furniture pieces, clothing and items you can manage. It may be there for a few weeks and kill your grass, but this gets it out of your house and you don’t need to rent a commercial dumpster. Do not remove the sheetrock and insulation yourself: You may remove more than is necessary, and this adds cost when it’s time to rebuild.
Handling these materials also puts your skin in too much contact with the toxic floodwater. This water wicks up into the insulation in your outside walls. If the mold has started to appear inside or outside the walls, use of a respirator mask (a real one, not the paper ones) and gloves are a must.
If you cannot manage to do this removal work on your own and have no church or other volunteer group to help you, keep the air conditioning running as cold as possible and wait for the remediation company.
Your home’s central air conditioning system can reduce the humidity level to about 45%. This is not enough to dry out wet surfaces such as the slab and lower walls. It just helps. The dehumidification machines the pros use reduce humidity levels to 15% to 17%.
Ask your homeowners insurance agent for a list of names. If you do an internet search, always check to see if they are members of the BBB and check their reviews on Google before signing a contract. Also, ask to have the company’s general liability insurance company email you a copy of the insurance certificate with your name placed as the loss payee at the bottom left. If it can’t do this, pass it by.
Only for non-flood related damage – such as structural or roof damage. If flood water rose from below and that water also actively flowed through your home, there may be structural damage to the framing. You will have to hire an engineer to prove the cause of the damage, as insurance companies are fighting to deny coverage wherever they can.
If the water reached your outlets, typically at about 14 inches off the floor, they all need to be replaced. Same with switches: A licensed electrician should look over your system after a flood, including the wiring, all devices, and breaker box. Unless your wiring shows signs of damage, it usually does not need to be replaced. My clients will often update the wiring by adding grounded wire while the walls are open.
Your insurance settlement is supposed to put your home back where it was before the flood, but it won’t. Once you find out what your settlement is, doing more extensive remodeling will not affect the setttlement. The insurance company will not write you any checks if you do not actually spend the money to rebuild your home. It may require an affidavit from you and your contractor that the work was completed.
I have men coming to my door offering to remove the carpet and sheetrock. How do I know if they are pros? What questions should I ask?
Professional remediators should not be knocking at your door. Hiring an unsolicited contractor puts you at very high risk that the work will not be done properly, or worse.
Most professionals are going to bill the insurance company, so you don’t have to worry about paying them. If you hire a non-pro, be very careful. Do not pay more than 10% up front. They do not need “materials money” to do tear-out and remediation. They should be using equipment they already have.
Further, the bulk of the work takes place in less than a week. Then there are only dehumidifying machines running for a few days after that. Ask to pay on completion. If they are unwilling, offer 40% when the drywall has been removed and mildewcide applied. Pay the final 50% on completion, which is when the home has been checked with a moisture meter and determined to be dry. This testing should be done when the fans and dehumidifiers are being removed. Your home should be swept clean by the remediators, and all trash hauled off or placed out front of the home before you release the final payment.
The extent of removal depends on the height and duration of the floodwaters. Someone who had only one inch of water come in may be able to keep all their cabinets. Someone who got six feet will not be able to salvage anything.
Here is a summary of what a professional remediator will typically do:
The extent of damage varies depending on the depth of the water in the home. A 2,000 square foot home that had 3 feet of water in it could cost between $15,000 to $20,000 for the remediation process. This does not cover any of the “build-back” costs.
Usually, but not always. Flood insurance allows reimbursement for a certain set of activities: Removal and replacement of your kitchen and bath countertops is not covered, even though removal of your soggy lower cabinets is covered.
Unfortunately, no. Flood insurance will only pay about 50% of the real cost to restore your home. If you don’t have the cash, you will have to borrow it. You may decide to sell the home after the remediation.
You must remove all the wet surfaces and dry out the home, or it will severely hurt the market value, even if you think it is a tear-down.
You don’t need a permit for the remediation-treat out-dry out phase, but Houston owners and contractors working in homes within the 100-year-floodplain must apply for a permit when they are performing repair jobs that cost more than $10,000 so the city can look at the home’s value and, using the 50% rule, see if they will allow you to rebuild at all. This does not apply to homes in the 500-year floodplain.
Of course, these rules vary by jurisdiction so check before you start.
On regular remodels, you can change the locks on one bedroom door and keep your jewelry, guns, cash and expensive collectibles in there. Not so with flood remediation. The best idea is to box those items up and take them to the home of a family member or friend until your home is repaired. Do this before the remediators arrive. I’ve heard several stories of big-name remediation crews who stole jewelry and cash while onsite.
Yes. If you have a mortgage, your flood insurance company will probably mail you a check (or series of checks) that require both your signature and the mortgage company’s signoff. Often the mortgage company is slow to cut checks during the work. Contractors cannot wait weeks to get paid, as they typically pay their workers every week. You may be asked to pay for work as it progresses and get reimbursed when the check arrives later.
Find a professional local remodeling contractor, rather than your remediator, to do the construction. If you can find one with a national certification in remodeling, your chances of having a good experience are even higher. Use the trade organization websites listed above, and call contractor’s references before the contractor comes out to your home.
This page will be updated as more information about Harvey reconstruction efforts becomes available.
This month I have to get on my soap box and ask, what has happened to customer service in this country? What happened to the days of calling a company and someone actually answers the phone? Why do we spend 15 minutes pressing buttons and sometimes waiting on hold for
1111 Eldridge Pkwy, Suite 200
Houston, TX 77077